Whilst making the transformation from a recruitment company to a delivery partner - there was a need to build an internal delivery team to ensure delivery quality across all their clients and to nurture growth of a talented but junior team of delivery coordinators. We were brought into to provide Portfolio Manager services, overseeing all client delivery whilst creating their PMO function from scratch and establish best practices for delivery.

After a 2 week discovery to understand the challenges the business was facing, we put in a variety of new processes. These spanned across risk management, day to day management of delivery and reporting standards. In addition, we facilitated the documentation of existing process in a 'Delivery Coordinators guide to the galaxy' whilst writing and training 'Agile 101-105' to aid training.

Senior leadership now has clarity over the active risks and issues, with consistency across all client reports enabling quick decision making. This gave them the confidence to step out of day to day client delivery and focus on growing the company, trusting the new processes to ensure a best in class experience for both clients and associates.

We spent 8 months implementing a new ways of working, ensuring that when we left everything was documented so their internal delivery team could run the processes without external support.