Terms of Service

Last updated: 4 April 2026

1. Agreement

By accessing or using the Tenhaw platform, you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.

2. The service

Tenhaw provides an AI-powered delivery intelligence platform including outcome-driven backlogs, Monte Carlo forecasting, AI workers, and team health tracking. We reserve the right to modify or discontinue features with reasonable notice.

3. Accounts

You are responsible for maintaining the security of your account credentials. You must provide accurate information when creating an account. You are responsible for all activity under your account.

4. Acceptable use

You agree not to misuse the platform, attempt to gain unauthorised access, or use the service for any unlawful purpose. We may suspend accounts that violate these terms.

5. Data and ownership

You retain ownership of all data you upload to Tenhaw. We do not claim ownership of your content. We use your data only to provide and improve the service as described in our Privacy Policy.

6. Pricing and billing

Paid plans are billed monthly or annually as selected. Prices may change with 30 days notice. Free sandbox accounts may have usage limitations.

7. Dedicated product engineers

Certain plans include access to dedicated Tenhaw product engineers. The scope and availability of this support is defined by your plan level.

8. Limitation of liability

Tenhaw is provided "as is". To the maximum extent permitted by law, Tenhaw LTD shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform.

9. Termination

Either party may terminate the agreement at any time. Upon termination, your data will be available for export for 30 days, after which it may be deleted.

10. Governing law

These terms are governed by the laws of England and Wales.

11. Contact

For questions about these terms, email us at legal@tenhaw.com.