We supported Greggs in maintaining their new mobile app by implementing agile practices, streamlining team processes, and fostering communication between departments, ensuring smooth delivery of their digital transformation projects

In response to the pandemic, Greggs launched a mobile app to enable consumers to buy food and earn rewards. However, the rushed setup of their technical department’s ways of working created friction with other departments, including Marketing. Greggs needed Scrum Master services for their Mobile App and Integration teams, along with broader Agile Coaching for the wider business.

Tenhaw proposed implementing a data-driven approach to agile delivery. This included refining the use of Story Points for capacity-based tracking, providing Product coaching on data-driven prioritization, and educating the Marketing team on Agile practices to foster better cross-departmental collaboration.

Over six months, we worked with the Mobile App and Integration teams to establish predictable delivery patterns and coached the wider business on Agile principles. Our approach included prioritization workshops, data-backed proof of the benefits of addressing tech debt, and alignment sessions to build confidence between technical and non-technical teams.

Greggs saw improved confidence in their technical department as delivery became more predictable, enabling realistic and focused product prioritization conversations. Additionally, data demonstrated that addressing tech debt accelerated delivery timelines, further enhancing cross-departmental collaboration and operational efficiency.